For hotels

What your desk knows, in every room.

The concierge answer, the one about the good restaurant two streets back, does not scale past the people standing at the desk. A guide does: one for the whole house, behind the same code in every room, in the guest’s language, carrying your brand and nobody else’s.

A hotel already gives guests something on arrival — a printed map, a card of recommendations, a PDF nobody opens twice. It ages, it is in one language, and it says nothing about the street it is handed out on.

This replaces it with one guide on their phone: the area around the hotel, in the guest’s language, with your name on it, and it keeps working in the metro. The desk has nothing to do for it — the code is already in the room. And if a guest wants a day plan for their own stay, a colleague makes one in a couple of minutes.

What runs in production, right now

One guide for the whole house, in your brand

The area around the hotel, with photographs, a map and a practical tip for every place, and your welcome at the top. Logo, favicon, your two colours and the support address guests write to are set once, and the “Powered by VidiVeni” line comes off on request. Run more than one house and each gets a guide of its own.

The same QR code in every room

A guest scans it and the guide opens in the language they choose, with what only guests should see behind it: the wifi, the door code, the check-in and check-out times. The ordinary share link and the public page never show any of it. You print the code for the door, the desk or the welcome folder, and when a language is added there is nothing to reprint.

Your favourites, in the guide and on your page

From the checked catalogue you pick the places the desk sends guests to itself; the guide’s cover photographs come from them too. In the guide your guest installs they are marked “Our favourite”, with a line of your own if you want one, and a place the desk would not send anyone to, you take out of the guide. On the hotel’s own page the favourites sit below your own words and, where we know it precisely, with the distance from your front door, but without that line. Search engines only find that page if you ask and we have read it.

Colleagues with their own logins

Invite the desk yourself and decide per person what they may do: make guides, or oversee everyone’s. Managers and owners see every guide the hotel has made, and can withdraw one the moment it should stop working.

Guest reports, scoped to your hotel

What guests write about your guides and how they rate them reaches your own inbox and stays there, and you can reply. An area guide asks for a rating once, from the guest’s second day with it; a guide for one booking asks on its last day. You also see how often the hotel’s area guide was opened in the last thirty days and when it was last opened. Taking down what a guest wrote stays ours to do: a hotel deleting criticism of itself is not a feature we are going to build.

And for one booking, a guide of its own

When a guest wants a day plan for their own stay, the desk makes one in a couple of minutes: the dates, who is coming, the language of the booking. It carries your brand, has a link of its own and stops working shortly after the stay. How many you may hold at once is set per hotel, to your volume.

And what you do not get, yet

Everything above runs in production today. This is the rest of it — what a host reasonably expects and we have not built:

Your own web address. Guides are shared from vidiveni.app links. guides.yourhotel.com is not wired up.
Your own places. You pick your favourites from one shared, checked catalogue. You cannot yet add a place that is not in it — the bakery you send everyone to.
Plans you can pick yourself. There is no checkout and no plan picker. During the pilot it is a conversation, which is why this page ends in a form rather than a card number.
A connection to your booking system. No API and no keys. A guide is made in the dashboard, by a person.
A dashboard in every language. The screens you make guides in are in Dutch and English; French, German and Spanish are not there yet. The guide your guest receives is in their language either way.

All of it is on the roadmap. None of it is in the product, so none of it is in the price.

Getting started

Bring the person who works the desk.

Ask for a demo and we make a guide for your own address on the call — and let whoever would actually use it try making the second one.

Request a demo